Summer 2008

A new range of computer screen recording and call evaluation applications aimed at improving customer experience in call centres has been launched by CyberTech International, a global provider of advanced voice and data recording technologies.

CyberTech 5.1 enables PC monitor screens and telephone calls to be recorded and replayed simultaneously. It also includes the latest version of CyberTech's Evaluation application, which aims to give a complete view of all transactions, helping users produce more effective and informed interaction assessments.

Together the applications are being pitched as a single integrated solution for improving dispute resolution and the quality of service provided by agents.

One of CyberTech's selling points is that its solutions have the flexibility to record traditional digital or VoIP (Voice over Internet Protocol) telephony either 'trunk' or 'extension side'. It says this feature is unique, and allows recording solutions to be deployed in smaller and larger environments with unlimited scalability.

 

CyberTech solutions integrate with a wide range of PBXs from manufacturers including Avaya, Nortel, Cisco and Mitel.