Autumn 2007

Talisma Corporation, the company that claims to be market leader in customer interaction management solutions, has formed a partnership with BT to provide the Talisma CIM suite as part of the BT Customer Intelligence (CI) proposition.

BT's CI proposition offers contact centres a comprehensive range of technologies to improve the customer experience and efficiency. By adding the Talisma CIM suite, Talisma says BT can equip contact centres with the very latest customer interaction tools to optimise the experience of their own customers across all communication channels.

Talisma Knowledgebase will form a key component of the BT Customer Intelligence portfolio, enabling contact centres to develop dedicated e-service portals and comprehensive knowledge management capabilities.

BT Customer Intelligence will offer other tools from the Talisma CIM suite, including Talisma Chat and Talisma Email.

The partnership with BT was facilitated through Dacon, a value added distributor of telecommunications solutions and a Talisma reseller partner.