Spring 2007

Talisma Chat and Talisma Email have been certified for use on salesforce.com's AppExchange application.

Talisma Chat for AppExchange allows a Salesforce Service & Support user to handle several simultaneous chat sessions, providing customers with live and personalised on-demand assistance via the web site.

In the case of one Talisma customer, this approach is said to have increased agent productivity by 400 per cent, while reducing average handle time by 30 per cent.

An optional Proactive Chat module engages web site visitors with a pop-up to offer assistance based on pre-defined settings such as time spent on a particular web page, shopping cart value, or any of numerous customer-defined settings.

The certification process includes extensive application testing by salesforce.com, as well as the submission of endorsements from customers who have used the applications. Customers already using the two products in association with each other include Acclaim Games, Ad Astra, AVST, Geeks in a Flash!, JLG Industries, Maxwell Systems, Safari Books Online and SelectTV.