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February 2002
Collectpoint's two-pronged market approach
Significant growth in business-to-business use of delivery drop-off points is predicted this year by Collectpoint managing director Jim Doyle. "It's where the core market will lie over the next year to 18 months," he told e.logistics Magazine. "Our drop-off points are ideal for delivering parts to field service staff." The company has around 3,000 live drop-off points nationwide at convenience stores. He says typical customers for this type of service are transport companies and fulfilment companies. "We're finding that they are increasingly relying on being able to cite our service as part of the tendering process when they're seeking work." Not all these operations use the Internet, Doyle says. One notable growth area is in the insurance replacement market, where all bookings are made by telephone. 
However, Doyle says he remains confident that consumer use of the service will grow steadily. "There's an absolute inevitability about getting the big names in e-tailing involved." To facilitate integration with online shopping sites, Collectpoint has now written interfaces to some of the leading "shopping cart" software packages such as those of Actinic and Intershop.
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